Terms and Conditions (Regulamin)

Translation for information only. The Polish version is legally binding. Wersja polska

§ 1 General

These terms govern the rental of the holiday houses and the use of the website prodom24.com.pl.
The landlord and website operator is: PRO DOM Krzysztof Ulatowski, Iwicka 36/87, 00-735 Warszawa, Polska, NIP 5214130234, REGON 542538441, E-mail: kontakt@prodom24.com.pl, Tel. +48 794 486 726 (the “Landlord”).
Rental properties: Dom 1 (Jaktorów-Kolonia gm. Jaktorów, pow. grodziski, woj. mazowieckie, Kod pocztowy 96-313); Dom 2 (Jaktorów-Kolonia gm. Jaktorów, pow. grodziski, woj. mazowieckie, Kod pocztowy 96-313).
“Guest” means the person who sends an inquiry or books a stay. For bookings made via Airbnb or Booking.com, the terms of those platforms take precedence.

The website offers, free of charge: the inquiry form, the business request form, the guest portal (online check-in, payment information, house information) and a digital house guide with an optional AI assistant.
Technical requirements: a device with internet access, an up-to-date browser with JavaScript enabled and an email address.
The agreement for an electronic service is concluded when you start using it and ends when the form is sent or when the stay ends (guest portal). Unlawful content must not be submitted.
Answers from the AI assistant are non-binding guidance. The Landlord’s own information prevails.

An inquiry via the website is non-binding. The rental contract is concluded only when the Landlord confirms the booking by email.
After confirmation, a prepayment of 30 % of the total price is due within 7 days and the balance no later than 14 days before arrival. If the prepayment is not received on time, the Landlord may cancel the reservation.
Business customers may agree different terms in an individual offer (e.g. monthly invoicing).

All prices are stated in PLN and are final prices including VAT. The total price covers accommodation and final cleaning, plus the municipal local tax (opłata miejscowa) where applicable.
Payment by bank transfer.
Discounts (long stay, business, voucher, returning guest) are not combined; the highest single discount applies.

If the Guest cancels up to 30 days before arrival, all payments are refunded in full.
If the Guest cancels later than 30 days but more than 7 days before arrival, the Landlord retains the prepayment as a cancellation fee (odstępne).
If the Guest cancels 7 days before arrival or later, or does not arrive, the full price is payable. No refund is given for early departure.
Cancellation must be made in writing or by email. The Guest may prove that the Landlord suffered no loss or a lower loss; if the house is re-let, the amount obtained is credited.
There is no statutory 14-day right of withdrawal, as this is an accommodation service for specific dates (Art. 38(1)(12) of the Polish Consumer Rights Act).
If the Landlord cannot provide the house for reasons attributable to the Landlord or due to force majeure, the Guest receives a full refund.

Check-in from 16:00, check-out by 10:00, unless otherwise agreed in the confirmation.
Each house may be occupied by no more than 4 people. The number of guests must match the booking.
Access is via a personal door code that is valid only during the stay and must not be shared with third parties.
Smoking is not allowed inside the houses. Quiet hours from 22:00 to 6:00. Parties and events are not allowed. Pets only with prior consent.
The house rules of each house, available in the house guide and the guest portal, also apply.
Before arrival, the Guest provides the details required for registration (online check-in).

The Guest is liable for damage culpably caused by the Guest or fellow travellers. Damage must be reported to the Landlord without delay.
To the extent permitted by law, the Landlord is not liable for valuables left in the house. Short interruptions of internet, power or water outside the Landlord’s control do not entitle the Guest to a price reduction.

Please send complaints about the stay or the electronic services to the email address above. The Landlord will reply within 14 days.
Consumers may contact the municipal consumer ombudsman (Rzecznik Konsumentów) or the Trade Inspection (Inspekcja Handlowa).

Information on the processing of personal data is provided in the privacy policy on this website.

Polish law applies. Mandatory consumer protection rules of the consumer’s country of residence remain unaffected.
Changes to these terms do not apply to bookings already confirmed. Version: 2026-10-20.